Warranty

Knox Auto Parts Return and Refund Policy 2018

20% Restock fee on all returned parts

Refunds may be allowed for 30 days from date of invoice. A copy of the invoice must be presented for a refund. All refunds will be issued in the same form as original payment. Any cash refund exceeding $250 may need 24 hour notice and may be refunded with a company check. Invoices paid with a check require 14 business days to ensure clearance and the refund will be written to the purchaser’s name on the check given. Refunds which were paid by wire transfer will be paid in the form of a check. Credit and Debit card refunds must be credited to the same card used for the original purchase.

 

Knox Auto Parts

Limited Warranty Terms

Knox Auto Parts Team PRP standard and extended warranties are limited to the following terms.

By purchasing this part(s) purchaser agrees to the following warranty terms.

 

  1. Keep your Invoice! This is proof of purchase as well as showing the type of warranty purchased with the part. All warranty periods begin on the purchase date.
  2. All parts come with a standard 6 month warranty against failures and defects unless noted otherwise on the front of this invoice. This covers the part only and does not cover labor, shipping expenses or any other expenses incurred by the purchaser (refer to line 12).
  3. Optional Labor Warranties are available on most drivetrain items at an additional cost at the time of original purchase. The term of the Parts and Labor Warranty purchased is noted on the front of this invoice. The labor time on a claim will be paid at a $50 per hour flat rate for R & I time (remove and install) based on the Mitchell labor guide. The Labor claim cannot exceed the cost of the part and warranty. Any repairs or replacement will not extend the warranty.
  4. Lifetime replacement warranties are available on non-drivetrain items at an additional cost. Lifetime replacement must be noted on the front of this invoice for it to be valid. Lifetime replacement does not cover labor, shipping charges or any other expenses incurred by the purchaser (refer to section 10).
  5. Warranties are extended to whoever should own the vehicle within the warranty period, provided all paperwork is presented with warranty claim, and will cover replacement, repair or refund (our choice), total not to exceed purchase price.
  6. Regarding Engines: Improper installation voids all warranties. Overheating or running low on oil voids all warranties. Warranty covers engine knock, excessive smoke and oil consumption (more than 2 quarts per thousand miles), inadequate oil pressure, spun/turned bearings, head gaskets and cracks in heads, block or pistons. Not covered under any Warranty are oil or fluid leaks. Accessories such as (but not limited to): oil pans, valve covers, timing covers, harmonic balancer, intake and exhaust manifolds, all engine gaskets, fuel injectors, flywheel, brackets, alternators, starters, water pump, electrical sensors/switches, engine wiring harness, thermostats, smog emission devices, and timing belts are complimentary and do not necessarily come with the engine and are not covered under the Knox Auto Parts limited warranty. We do not guarantee interchangeability of these items. Labor to transfer accessories is the responsibility of the purchaser. For warranty to be valid, it is the responsibility of the installer to perform the following;

    a) Electrical sensors/switches should be transferred from the original vehicle
    b) Change oil and filter prior to starting
    c) Replace timing belt
    d) Flush cooling system, check radiator flow and replace antifreeze/coolant with 50-50 mix in accordance with the manufacturers recommended type and procedure.
    e) Install new oil seals and gaskets where necessary (oil leaks are not covered under warranty)

  7. f) Clean the oil sump screen and pickup tube
    g) Install a new thermostat
    h) Keep all service records and invoices for the parts purchased
  8. Regarding Transmissions; Improper installation voids all warranties. Warranty covers slippage, shifting failures and/or bearing noise.

For warranty to be valid, it is the sole responsibility of the installer to perform the following;
a) Thoroughly flush transmission cooling system including lines and cooler. Failure to perform this procedure is the most frequent cause of replacement transmission failures.

  1. b) Fully engage the torque converter in the front pump
  2. c) Install new oil seals and gaskets where necessary (oil leaks are not covered under warranty)
    d) Replace filter
  3. e) Fill the transmission with the manufactures’ recommended fluid to the proper level in accordance with the vehicle manufactures’ standards
  4. f) Clear stored fault codes on computer controlled transmissions prior to test drive
  5. Regarding Axle Assemblies, Carriers & Transfer Cases: Inspect seals for leakage and replace if necessary, seals are not covered. Brake parts are not covered under the warranty. Fill with the manufactures’ recommended fluid to the proper level in accordance with the vehicle manufactures’ standards. Tires must be the same size or warranty will be voided.
  6. Regarding Air Conditioning Compressors; labor coverage is not available on A/C compressors.  Knox Auto Parts is not responsible for refrigerant cost.  It is required that an orifice tube is installed (an invoice for these parts is required for warranty coverage).
  7. Buyer agrees that Knox Auto Parts will not be responsible for (1) incidental or consequential damage. (2) Lost profits, sales or income. (3) Injury to person or property. (4) Oil, antifreeze, automotive fluids, refrigerant or other substances. (4) Freight charges, shipping charges, towing charges, storage fees, substitute transportation, lodging etc. (5) Labor on a gasket kit, or other accessories purchased with an engine. (6) Diagnostic fees.
  8. No part shall be returned until the initial salesperson has authorized the return. All parts returned must include all external accessories and components assembled back to their original condition unless approved otherwise by a Knox Auto Parts manager.

Knox Auto Parts Core Policy

  1. Knox Auto Parts recommends the purchaser retain the core until the purchased part has been installed and is operating properly. Knox Auto Parts is not responsible for parts left on a core that has been turned in at the time of sale or at a later date for a core refund.
  2. All cores must be drained of fluids and placed onto the pallet provided before they will be accepted as a core return.
  3. Gasoline engine cores must have the block with Crankshaft, Pistons, Camshafts and heads attached.
  4. Diesel engine cores must have the block with Crankshaft, Pistons, Camshafts, head(s), oil pan, fuel delivery system including injectors, injector pump, high pressure oil pump, and turbo if applicable.
  5. Transmission cores must be assembled and must include torque convertor.
  6. Axle assembly cores must be assembled with axles, housing, and gear assembly or differential carrier assembly.
  7. Freight costs to return a core to Knox Auto Parts is the responsibility of the purchaser.